KI-Transparenz

Last updated: 18 September 2026

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AI Compass provides two conversational assistants based on artificial intelligence. This page describes, for each of them, its nature, how it works, its limitations and how exchanges are handled, in accordance with Article 50 of Regulation (EU) 2024/1689 on artificial intelligence (AI Act).

Our commitments

You are informed that you are interacting with an AI system from the very first interaction, clearly and visibly, without any action on your part (including with a screen reader).
Our assistants have no human first name, use no photo avatar and never present themselves as a person or a consultant.
Every answer cites the documentary sources it relies on.
A person from Digital Pharma Lab can take over: from the portal, on your explicit request, or through the contact page.

Public assistant (Assistant page)

Nature: generative AI assistant available to all website visitors.
Operation: answers are generated automatically by a Mistral AI language model, hosted in the European Union, from the AI Compass internal reference framework and the source regulatory texts.
Limitations: answers are indicative, may contain errors and do not constitute legal advice. Check any critical information.
Data: do not enter any personal or confidential data. Conversations are pseudonymised and kept for 13 months at most.

Client portal AI assistant (clients-only module)

Nature: AI system made available to users whose company has subscribed to the module. Digital Pharma Lab (D2A SAS) is its provider and makes it available to its clients.
Operation: answers are generated automatically by a Mistral AI language model from the AI Compass knowledge base (regulatory texts and guidelines), with source citations. No person writes or reviews the answers before they are displayed.
Limitations: answers constitute neither consultant advice nor legal advice. When the knowledge base does not allow a reliable answer, the assistant says so instead of improvising.
Human hand-off: on your explicit action and after confirmation, your question, an excerpt of the answer, your email and your company name are forwarded to a Digital Pharma Lab consultant, who will get back to you.
Retention of exchanges: questions and answers are recorded, linked to your company, for the duration of the contractual relationship and at most 13 months from each exchange, then deleted automatically.
Usage: the number of questions per user per hour is limited. The rules of use are set out in the portal acceptable use policy.

Framework and contact

These measures address Article 50(1) (informing persons interacting with an AI system) and Article 50(5) (clear, distinguishable and accessible information at the first interaction) of Regulation (EU) 2024/1689.
For any question about our AI systems or to exercise your data rights, write to admin@d2a.zone or see the privacy policy.

Notice displayed in the client portal AI assistant

The following text is permanently displayed in the client portal AI assistant interface, before the first question and in every session:

“You are interacting with an AI assistant from Digital Pharma Lab. Its answers are generated automatically from our knowledge base and do not constitute consultant advice.”

Text version: 2026-09-18